FAQ
You’ve got lots of questions. That’s awesome! We’ve got lots of answers. Take a look at our FAQ below and if you have an issue we haven’t addressed feel free to contact us!
About Our Soks
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Our Soks are made from the highest quality neoprene, offering durability, flexibility, and premium insulation. We use top-grade materials, inks, and dyes, all tested for quality and compliance. The thick, fabric-coated neoprene insulation keeps drinks icy cold or shields your hands from heat. Select styles—like our HotSok & CanSok—feature our ThermoFoil™ Protective Barrier for extra insulation. With best-in-class stitching, fade-resistant prints, and strict safety and labor standards, our products are built to last, giving you the best sipping experience!
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No worries! We’ve got you covered. Finding the right fit is key to getting the most out of your Sok, and we’ve made it easy for you. First, check out our detailed "Will It Fit" Size Guide to see if your cup or bottle is listed. If it’s not, no sweat—just reach out to us directly, and we’ll help you find the perfect fit! With sizes for everything from iced coffee cups and cans to water bottles and shaker bottles, we’ve got you covered. If you're unsure which one is right for you, we’re here to help you every step of the way.
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Absolutely! Our JavaSok, CanSok, IceCreamSok, PintSok, and BotlSok products all feature a fully covered bottom for maximum protection, a snug fit, and added stability. Not only does this design help keep your drink securely in place, but it also prevents those annoying water rings and stops condensation from dripping all over your surfaces. Whether you're sipping iced coffee, cracking open a cold can, or enjoying a pint of ice cream, these Soks keep things cold, neat, and dry, while keeping your hands comfy and mess-free. Talk about convenience and style in one!
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JavaSok is designed specifically for iced beverages. For hot drinks, we recommend using our HotSok, which features a ThermoFoil™ Protective Barrier to keep your hands safe from the heat while maintaining your drink’s ideal temperature. You’ll enjoy the same high-quality insulation, just tailored for those warm, cozy drinks!
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To keep your Sok looking fresh, we recommend hand washing it and letting it air dry completely. Drying is key to avoid moisture retention. You can also machine wash on a gentle cycle, but hand washing will help preserve the colors and integrity over time.
Shopping Our Soks
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We accept all major credit cards, PayPal, AmazonPay, Google Pay, Apple Pay, Shop Pay, and Venmo for a fast, secure, and hassle-free checkout experience. Whatever your preferred payment method, we’ve got you covered!
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If an item is out of stock, you can use the "Notify Me When Available" button on the product page to get an instant alert when it’s back in stock—just enter your email address. Please note that not all styles are guaranteed to be restocked, so be sure to act fast when you see something you love!
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Yes, we’re proudly sold in a growing list of retail locations, cafes, and restaurants. If you're looking for a nearby store, contact us directly and we can help you find a place near you.
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Authentic Sok-It products are available through our official Amazon store. We currently do not have an eBay storefront, so for the best experience, shop directly on our website or Amazon.
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Yes! When you sign up for our email list or subscribe to our SMS list, you’ll receive a special discount on your first order as a thank you for joining (the offer varies, so keep an eye out!). Plus, both email and SMS subscribers get exclusive offers, promotions, and discounts that are only available to subscribers. We regularly run promotions on our website too, but keep in mind that these deals can vary, so make sure to stay subscribed to stay in the loop! Click here to subscribe!
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Absolutely! You can purchase digital gift cards directly from our website. Our Soks have earned over 10,000 5-star reviews, making them a guaranteed crowd-pleaser. A Sok-It gift card is perfect for any occasion, letting the recipient choose from our range of products—whether they’re a coffee aficionado, iced drink lover, dessert enthusiast (yes, we’ve got IceCreamSoks!), or someone who loves stylish, functional accessories like our LunchTotes. It’s the ideal gift for anyone who enjoys adding a personal touch to their everyday essentials.
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Yes! We offer custom designs, including logo printing and full-wrap options. Simply fill out the request form to get a quote. Minimum order starts at 100 units.
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We’d love for you to join our growing family! Apply for a wholesale account here and learn more about selling Soks at your store or business.
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We love supporting great causes! To request a donation, please provide the following details:
- Your organization’s name and mission
- Event name, date, and location
- How the donation will be used (e.g., raffle, auction, giveaway, etc.)
- Estimated attendance and audience demographics
- Your nonprofit tax ID (if applicable)
- Contact name, email, and phone number
Please send your request to info@sok-it.com at least 2 weeks before your event. While we can't fulfill every request, we appreciate your interest and will review all submissions carefully!
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Yes, we offer bulk order discounts! If you’re looking to purchase a larger quantity of Soks—whether for corporate gifts, events, or retail—please fill out our custom order form or wholesale inquiry form, and we'll provide you with a quote. Minimum order starts at 100 units.
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At the moment, we don’t have a loyalty program, but stay tuned! We’re working on launching something exciting soon. Be sure to check back for updates, and in the meantime, we’ll keep you in the loop with exclusive offers and promotions through our email and SMS lists!
Order Information
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We typically ship orders within 1-3 business days from when your order is placed. Once your package is on its way, you'll receive a shipping notification with tracking info via both email and text message so you can stay updated. For more details, be sure to check out our Shipping page!
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You’ll receive updates via email and text once your package is on its way! You can also log into your account to track your order if you prefer. Alternatively, visit our "Track My Order" page and enter your order email or phone number to pull up your order details. If you need any assistance, our customer service team is here to help!
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Yes, you will! Once your order is on its way, we’ll send you an email and text with a tracking number, so you can easily keep an eye on your package.
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We want you to be completely satisfied with your order! If you're not in love with your Sok, you can return it within 90 days for a full refund—no questions asked. While we don’t offer exchanges, if something’s not quite right, simply return the item and place a new order for the one you’ve got your eye on. Visit our Return Center for more details. And, if you spot any defects like stitching issues, discoloration, or a rip, we’ve got you covered for up to two years with our satisfaction guarantee.
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Currently, we only ship to the US and Canada, but we’re working on expanding our reach! For more details on shipping options, rates, and any future updates, visit our Shipping page.
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You can reach out via our Contact Us form, and we'll get back to you as soon as we can!
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We strive to ensure your order arrives on time, but sometimes shipping delays happen due to unforeseen circumstances. If your package is delayed or seems to be lost, don’t worry! You can track your order using the tracking number sent to you via email and SMS. If you're still having trouble, reach out to our customer support team, and we'll assist you in locating your package or finding a resolution.
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Once an order is placed, we typically can’t make changes to it. However, if your order hasn’t shipped yet, we might be able to help edit it instead of canceling. If you realize you've made a mistake, reach out to our customer service team as soon as possible, and we’ll do our best to assist you!
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We want you to love your order! If you receive the wrong item or a damaged product, please follow these steps:
- Take photos – Snap a picture of the incorrect or damaged item, including the packaging if possible.
- Contact our customer service team – Reach out to us with your order number and photos so we can assist you quickly.
- We'll make it right – Depending on the issue, we’ll send a replacement or offer a solution that works best for you.
We stand behind our products with a 100% guarantee, so don’t hesitate to reach out if something isn’t right!
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If your package is marked as delivered but you haven’t received it, here are a few steps to take:
- Check around your delivery area – Sometimes, carriers leave packages in a secure location, like a side door, porch, or with a neighbor.
- Wait 24 hours – Occasionally, carriers mark packages as delivered a bit early, and they may arrive later.
- Verify your shipping address – Double-check your order confirmation to ensure the correct shipping address was provided.
- Check with neighbors or household members – Someone may have accepted the package on your behalf.
- Contact the carrier – Reach out to the shipping provider (USPS, UPS, FedEx, etc.) with your tracking number for more details.
Reach out to our customer service team – If you still can’t locate your package after following these steps, contact us, and we’ll do our best to help resolve the issue.
Privacy & Safety
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We’re sad to see you go, but unsubscribing is easy!
- Email: Click the "Unsubscribe" link at the bottom of any marketing email you receive from us.
- SMS/Text Messages: Reply STOP to any text message from us to opt out.
- Account Preferences: If you have an account with us, you may also manage your communication preferences in your account settings.
Please note that it may take a few days for changes to take effect. You’ll still receive essential emails related to your orders, such as order confirmations and shipping updates.
Want to resubscribe later? If you change your mind, simply sign up again on our website or text JOIN to our SMS list to start receiving updates and offers once more!
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Absolutely! Your safety is our priority. Our website is SSL secure, which means your personal and payment information is encrypted and protected throughout the entire checkout process. We follow industry-leading security protocols to safeguard your data, so you can shop with confidence knowing your information is always kept safe. Plus, we use trusted payment providers for an added layer of protection, ensuring a smooth and secure transaction every time. For more details on how we protect your privacy and data, please refer to our Privacy Policy and Terms of Use.